FAQ

Questions, answered.

Everything people ask us most, in plain language. If yours isn't here, the team will answer it.

The basics

Installing the app

Plan, sign-in and account

Connections and screens

Connections

Your plan covers the TVs and devices authorized to use MNR PLAY. Choose a connection for each TV or device you want to use. Signature Family covers 3 paid devices and includes a 4th authorized device free. Need a 5th device? Add an Extra Connection for $9.99/month or $79/year.

Questions, answered.

What is MNR PLAY?

Which devices can I use?

What is Ready-to-Watch?

How do I install MNR PLAY on Fire TV or Fire Stick?

How do I install MNR PLAY on Google TV or Android TV?

What is the Downloader code and where do I get the app file?

Why does my device ask for permission to install?

What about iPhone, iPad and Apple TV?

What about Samsung and LG Smart TVs?

Where do I manage and pay for my plan?

How do sign-in details work?

What if my login is rejected?

What if the TV guide is empty?

What does a connection mean?

Can I use MNR PLAY on more than one TV or device?

How do I get help?